Frequently Asked Questions


Q1. What happens if I forget my password?
If you've forgotten your password or logon id, you can have them emailed to you by using the links at the bottom of 'Sign In' area.


Note: If you try to logon four times using an incorrect logon id or password, you will be locked out of the system. This is to protect your personal information.
Please contact your branch to have your details reset.


Q2. How do I register for an event?
Follow this guide to learn more about registering for events.


Q3. I'm not an APA member. Can I still register for events online?
Yes. Find the event you'd like to register for using Event Search. Then click 'Create a new account' in the 'Sign In' area.


Q4. Can I register manually for an event?
1. Download the Event Registration form
2. Complete the downloaded form and save to your computer desktop
3. Email the completed form to your branch PD officer


Q5. I'm having issues when filling in PDF forms. What can I do?
If you are on an Apple computer, there is a known compatibility issue when modifying PDFs using a program called Apple Preview. Unfortunately, Apple hasn't yet rectified this problem. Your options are to fill in the form using a different program (such as Adobe Reader), or fill in the form manually. Visit the Adobe website to download the software.


Q6. The dates are displaying in the American format (month/day/year). How can I get them to display in the Australian format (day/month/year)?
How the dates display depends on your browser’s language settings. If the dates are displaying in the American format, it likely means your browser’s language settings are set to English (American), rather than English (Australian). For most browsers, this can be changed under either the 'Tools' or 'Settings' menus.
Note: English (Australia) must be at the top of the language preferences list for it to display.


Q7. Where can I find my APA insurance policy?
APA insurance policy documents can be downloaded from our insurance policy section on the website.